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Full funding available, subject to eligibility

Customer Service

Retail SWAP

A Sector-based Work Academy Programme

  • Monday to Friday, 09:30 to 14:30

How a SWAP works

A Sector-based Work Academy Programme (SWAP) is a short, government-funded scheme that helps employers fill vacancies with people who are keen to work. We deliver the training, the employer offers a placement and a guaranteed interview. There is no cost to the employer, and candidates stay on their benefits throughout.

Dates

Dates for this course

Dates are available throughout the year. Please contact the team for more information.

How a SWAP works

Three steps

  1. Step 1

    Pre-employment training

    We train candidates in the skills the employer's roles need, free of charge.

  2. Step 2

    Work experience placement

    Candidates spend time on site, getting a real feel for the job.

  3. Step 3

    Guaranteed interview

    The employer meets candidates who have proven their commitment, then makes their choice.

Progression

Where this course can take you

  1. Before you start
  2. This course
  3. Further study

Check you have what you need in the entry requirements.

Not sure? Talk to us and we will help you find the right starting point.

Further study

Talk to us about where you could study after this course.

Careers it can lead to

  • Sales and Retail Assistants £12.53 an hour
  • Retail Cashiers and Check-out Operators £12.49 an hour
  • Shopkeepers and Owners – Retail and Wholesale £29,900 a year
  • Customer Service Occupations £23,800 a year
See all 14 careers
  • Vehicle and Parts Salespersons and Advisers £29,100 a year
  • Call and Contact Centre Occupations £25,900 a year
  • Sales Related Occupations £28,300 a year
  • Sales Administrators £29,900 a year

With further study or experience

  • Sales Supervisors – Retail and Wholesale £25,500 a year
  • Merchandisers £23,800 a year
  • Sales Accounts and Business Development Managers £48,900 a year
  • Managers and Directors in Retail and Wholesale £33,300 a year
  • Betting Shop and Gambling Establishment Managers £27,400 a year
  • Hire Services Managers and Proprietors £31,700 a year

Typical pay is the UK median for each job (Lightcast, October 2026).

Enquire

Register your interest in this course

One short form. The team will be in touch to confirm your place.

You’re enquiring about Retail SWAP

To ask about this course or book a place, get in touch with the team.

Call 01724 281 111 or email customer.services.team@dncolleges.ac.uk