Business, HR and Accounting

The primary objective of the Business Improvement Techniques (BIT) is to improve business performance as a whole. This can only be done by empowering the people who make up the...

The Award in Principles of Management & Leadership is a concise qualification which gives an introduction to the basic skills, knowledge, and understanding required by today’s first line manager.

The CMI Level 5 Diploma in Management is designed for existing middle and senior managers. This course is aimed at developing management skills and knowledge to operate at this level. This...

This session aims to give you the knowledge and skills required to effectively prepare for and conduct one-to one reviews with your direct reports. ? Welcome, introductions, objectives and agenda...

To effectively deal with difficult situations, people must take ownership of issues, show genuine empathy, stay calm under pressure and work with customers, not against them. Dealing with difficult situations...

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today’s competitive business market. A sound understanding of the concept and benefits of...

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for...

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91 % of...

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today’s competitive business market. A sound understanding of the concept and benefits of...

Improving business performance is vital for any business. Making improvements that are more efficient – such as saving on time or costs – can have huge benefits to an organisation,...

This session examines the roles we play in teams, the stages of team development and what we can do as managers to get the best out of our team. Benefits...