This qualification will give the underpinning knowledge that is required to successfully work in a range of different environments in a business administration role. Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. Also learn how to apply the knowledge in a variety of industries and job roles.
Distance / Online
8 to 12 weeks on average
Unit 1: Principles of providing administrative services
This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
Unit 2: Principles of business document production and information management
This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
Unit 3: Understand communication in a business environment
This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.
Unit 4: Understand employer organisations
This unit will provide an understanding of different organisational structures and the differences between private, public and voluntary sectors. It also covers the internal and external influences on organisations and why change in the business environment is important.
Unit 5: Understand how to develop working relationships with colleagues
This unit covers the principles of effective team working, as well as what is expected of a ‘buddy’.
Unit 6: Understand how to carry out business administration tasks
This unit will provide the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. There will be an opportunity to apply this in a current or potential future workplace.
Unit 7: Understand how to prepare text
Gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.
- Perfect for beginners
Depending on your situation, you may be able to access a range of financial support available.