Core Knowledge;
1. Current Health, Safety and Environmental legislation and regulations applicable to work in the gas industry
2. Safe gas and electrical installation, commissioning, decommissioning and/or ongoing service and repair procedures of gas installations and appliances needed to establish the safe operation of the equipment and installation in accordance with industry standards
3. Gas and electrical theories and procedures involved in the practical installation, commissioning, decommissioning and/or ongoing service and repair of gas installations, appliances and associated equipment
4. Relevant electrical/mechanical principles and how they are applied in work processes and procedures
5. Up to date energy efficiency advice and guidance to be given to the customer
6. Product knowledge to be able to discuss and advise the customer
7. Current regulatory compliance, current Gas Safety (Installation and Use) Regulations and the current Electricity at Work Regulations
8. Company rules, policies and procedures as defined by the employer
Core Skills;
1. Undertake and document rigorous risk assessments to ensure the safety of all affected by the work activities
2. Take personal responsibility for maintaining safety standards and achieving job objectives
3. Use and maintain tools, equipment and personal protective equipment (PPE) in a safe and appropriate manner
4. Safe gas and electrical installation, commissioning, decommissioning and/or ongoing service and repair of gas installations and appliances needed to establish the safe operation of the equipment and installation accordance with industry standards
5. Work with focus and clear purpose in all conditions and locations, covering business requirements, including lone working and safely adapt working methods to reflect changes in working environments
6. Work on customer premises/property showing appropriate care and respect whilst focusing on safety
7. Use a variety of appropriate and effective communication methods to interact with customers and others to give/receive information accurately, in a timely and positive manner in order to deliver the best possible service
8. Identify where situations or conditions are to unsafe standards and take appropriate actions within your range of competency
9. Achieve individual and team tasks which align to overall work objectives, be self-motivated and disciplined in the approach to work activities
10. Work effectively and efficiently with people from different trades/disciplines, backgrounds and expertise to accomplish an activity in a safe manner, on time, to meet customer expectations
11. Identify, organise and use resources effectively and sustainably to complete the task with consideration to cost, quality, safety, security and environmental impact
12. Be able to read and follow technical documentation associated with equipment and installation requirements
Core Behaviours;
1. Ensure personal wellbeing and the safety of customers and others is a priority
2. Be risk aware showing the desire to reduce risks through systematic monitoring and checking information and the strict compliance with appropriate regulations and normative documents
3. Demonstrate an awareness of how the work impacts on others in the work environment
4. Confidently deliver a polite, courteous, professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability, equality and diversity
5. Undertake Continuous Professional Development to enhance knowledge and skills to maintain competence
6. Recognise personal and professional limitations and seek appropriate advice when necessary
7. Display self-discipline and self-motivated approach
8. Exercise responsibilities in an ethical manner