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Level 3 Apprenticeship Infrastructure Technician

Apprenticeships are work-based courses which involve learning and gaining qualifications while working for an employer. An apprentice works at the employer’s premises, gaining practical experience and skills while working towards a qualification which is relevant to their job.

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Typical Job Roles: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support

Key Information

  • Course Level

    Level 3

  • Duration

    This apprenticeship has a typical duration of 12-18 months

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Technical Competencies
Communication: works both independently and as part of a team and following the organisations standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.
IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Remote Infrastructure: Effectively operates a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures
Data: effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position
Problem solving: applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required
Workflow management: works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems
Health and Safety: Interprets and follows IT legislation to securely and professional work productively in the work environment
Performance: Optimises the performance of hardware, software and Network Systems and services in line with business requirements

Technical Knowledge and Understanding
Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
Understands maintenance processes and applies them in working practices
Understands and applies the basic elements and architecture of computer systems
Understands where to apply the relevant numerical skills e.g Binary
Understands he relevant networking skills necessary to maintain a secure network
Understands the similarities, differences and benefits of the current Operating Systems available
Understands how to operate remotely and how to deploy and securely integrate mobile devices
Understanding and working knowledge of Cloud and Cloud Services
Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
Understands the similarities and differences between a range of coding and logic
Understands and complies with business processes
Working knowledge of business IT skills relevant to the organisation

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

On completion and achievement of the Standard, progression routes will be provided and discussed with the individual to enable them to make informed choices about continuous professional development.

Financial Support

Depending on your situation, you may be able to access a range of financial support available.

Course Fees


£15,000 – Apprenticeship Levy payers will pay the full cost from their levy: employers with 49 or less staff with an apprentice aged 16-18 years will pay no fees; all other employers will pay 10%. Prices are subject to discussion and agreement based on circumstances.


Apply or enquire about this course

Please use the following links to make an application or enquiry about this course.


Apply online Make an enquiry Call 01724 281 111