A Heavy Vehicle (HV) technician services, inspects and repairs HVs, categorised by the Department of Transport as category N2 or N3, and associated trailers, with the associated ancillaries. They work in either a dealership that focuses on a particular manufacturer, or for an independent garage, franchise or large fleet operator that deals with many different makes of vehicles. They work on all the systems found within the vehicle. The nature of the work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The day-to-day tasks faced by the technician
are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques. Today’s technician has to demonstrate expertise in the technical side of their role. They must have strong problem-solving skills and a good grasp of the theoretical and practical aspects of vehicles systems and associated ancillaries. They must be able to work independently but also operate as an effective team member, understanding how their workshop and the dealership
/garage/branch functions from a commercial perspective, have good customer handling skills and identify ways in which they can work more efficiently. The growing complexity of today’s vehicles and the pressure to deliver a high-quality customer experience requires the retail automotive sector to attract and train high calibre individuals and this is reflected in the elements of the Standard described below.
A heavy vehicle service and maintenance technician will demonstrate a knowledge and understanding of the following:
The fundamentals of HV technologies e.g. HV chassis design, engine, fuels, transmissions, electrical (12/24v), air- conditioning, hydraulic and air braking, air suspension systems etc.
The types and associated characteristics of HV and their configurations and applications. Diagnosing principles and logical problem solving techniques related to HV. Sufficient H&S knowledge and environmental awareness to carry out the work safely. Operators “O” Licence requirements relating to HVs. How to service, inspect and maintain vehicles and trailers to the expected standards and the importance of safety inspection and maintenance schedules to meet Operator’s (O) licence and legal obligations. Customer expectations and implications of work carried out.
The need to be reliable, flexible, diligent and good timekeeper. How the business works from an operational perspective and demonstrate commercial and financial awareness in the HV industry.
Complex problem solving techniques. The requirements of providing roadside assistance.
The knowledge, skills and behaviours for this role will be developed over the duration of the apprenticeship.
Maths and English will be embedded within the apprenticeship.
This apprenticeship has a typical duration of 36 months
Learners will attend North Lindsey College on a day release basis. A minimum of 6 hours per week will be spent on working towards the apprenticeship standard. Apprentices will be supported by 1:1 meetings in the workplace by their dedicated Programme Tutor. Additional learning resources and information will be made available online to ensure a fully blended learning experience.
All apprentices must undertake an independent end-point assessment which is an assessment of the knowledge, skills and behaviours that have been learnt throughout the apprenticeship. The purpose of the assessment is to make sure the apprentice meets the standard set by employers and are fully competent in the occupation.
Individual employers will set their own selection criteria for the applicants. It is however recommended that to optimise the chance of selection, candidates can demonstrate an interest in how the HV industry operates as well as ability to work in an organised and methodical way to analyse and solve problems; be able to demonstrate mechanical skills; also demonstrate an ability to communicate both orally and in writing. Apprentices without level 2 English and maths will need to achieve this level prior to completion of their apprenticeship.
Depending on your situation, you may be able to access a range of financial support available.