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North Lindsey College
Kingsway
Scunthorpe
DN17 1AJ

Level 3 Retail Team Leader Apprenticeship

Course Overview

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

This apprenticeship covers the following Role Requirements (Skills, Knowledge and Behaviours):

  • Monitor customers’ enquiries and service requirements; coach and support team members to use appropriate methods e.g. face to face or remote such as on-line facilities, to deliver consistent and exceptional service that provides customers with a positive experience
  • Work with the team to maintain brand / business standards at all times and identify and address any potential risks according to business procedures
  • Support the achievement of financial targets by planning and monitoring resources. Use resources effectively and efficiently to meet expected demand. Oversee the areas that impact on financial performance in own area of the business in line with business procedures
  • Use available information to coordinate the work of the team so that the right people and resources are in the right place at the right time to ensure consistent brand / business standards are delivered. Deputise for line manager within limits of own authority
  • Adapt style of communication according to the audience, monitor the effectiveness of and encourage excellent communications across all operations that achieve the best result for the business including verbal, written and on-line communications
  • Communicate sales targets to the team and support them, recognising and acting on opportunities to maximise revenue, for example through link selling and drawing customers’ attention to promotional offers
  • Lead the team on a daily basis, setting targets and reviewing progress against them. Motivate team
  • Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

    Progression from this apprenticeship could be into a junior retail management position.

    All apprentices must undertake an independent endpoint assessment which is an assessment of the knowledge, skills and behaviours which have been developed throughout the apprenticeship. The purpose of the assessment is to make sure the apprentice meets the standard set by employers and are fully competent in the occupation.

    There is no charge to the apprentice
    £4,000 – employer apprenticeship Levy payers will pay the full cost from their levy: employers with 49 or less staff with an apprentice ages 16-18 years will pay no fees; all other employers will pay 5%. Prices are subject to discussion and agreement based on circumstances.

    Call 01724 709433 Email employertraining@northlindsey.ac.uk
      • Course Title

        Level 3 Retail Team Leader Apprenticeship

      • Start Dates

        Students can start on various dates, usually any day of the year

      • Duration

        Based on the entry requirements the minimum duration for this qualification is of 12 months.

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