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North Lindsey College
Kingsway
Scunthorpe
DN17 1AJ

Level 3 Hospitality Supervisor Apprenticeship Standard

Course Overview

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multifunctional nature of the industry.

Specialist Supervisory Functions:

  • Food and Beverage Supervisor

  • Bar Supervisor

  • Housekeeping Supervisor

  • Concierge Supervisor

  • Front Office Supervisor

  • Events Supervisor

  • Hospitality Outlet Supervisor

  • Address: North Lindsey College, Kingsway, Scunthorpe, North Lincolnshire, DN17 1AJ

    Contact Number:01724 709433

    Contact Email:employertraining@northlindsey.ac.uk

    You will have to demonstrate knowledge and understanding, skills and behaviours in order to achieve this apprenticeship, some of these are listed below as an example.

    Business – Knowledge and Understanding

  • Understand own role in motivating the team to work according to the business vision and values and to achieve business targets, always focussing on the importance of providing the best service for customers

  • Understand the financial operations of hospitality businesses and know how to source and use financial information relating to own area of work

  • Understand how own business area interacts with others and the organisation as a whole

  • Know the standard business operating procedures

  • Understand how to identify, plan for and minimise risks to the business and service

  • Understand how a variety of technologies support the delivery of hospitality products and services

  • People – Knowledge and Understanding

  • Understand how to effectively organise and coordinate a team to provide required levels of service to meet customer demand

  • Understand how to work with hospitality team members to achieve targets and support business objectives

  • Know how to select the best methods of communication to motivate and support team members in a hospitality environment

  • Identify the knowledge and skills required of hospitality teams; know how own team fits within the wider business and how to maximise team members’ potential to drive the best results for the business

  • Customers – Knowledge and Understanding

  • Understand the importance of customer profiles, how to build them and understand how this enables the business to meet their needs profitably and in line with business / brand standards

  • Know the marketing and sales activities of the business and how to support them to achieve the desired outcome

  • Understand the requirements of the product and brand standards of the business

  • Leadership – Knowledge and Understanding

  • Identify the different leadership styles and supervisory management skills which are effective in hospitality businesses

  • Understand how to work fairly with individuals that have diverse needs

  • Apprentices will be required to have or achieve a level 2 English and Maths.

    All apprentices must undertake an independent endpoint assessment which is an assessment of the knowledge, skills and behaviours which have been developed throughout the apprenticeship. The purpose of the assessment is to make sure the apprentice meets the standard set by employers and are fully competent in the occupation.

    There is no charge to the apprentice

    £4,000 – employer apprenticeship Levy payers will pay the full cost from their levy: employers with 49 or less staff with an apprentice ages 16-18 years will pay no fees; all other employers will pay 5%. Prices are subject to discussion and agreement based on circumstances.

    Call 01724 709433 Email employertraining@northlindsey.ac.uk
      • Course Title

        Level 3 Hospitality Supervisor Apprenticeship Standard

      • Start Dates

        Students can start on various dates, usually any day of the year

      • Duration

        Typically, this apprenticeship will take 12-18 months to complete

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