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Scunthorpe
DN17 1AJ

Level 2 Apprenticeship Property Maintenance Operative

Course Overview

Apprenticeships are work-based courses which involve learning and gaining qualifications while working for an employer. An apprentice works at the employer’s premises, gaining practical experience and skills while working towards a qualification which is relevant to their job.

The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to;

  • Understand and demonstrate the importance of Health and Safety in the workplace
  • Comply with organisational safety, policies and procedures and identify hazards and reduce them
  • Consider safety compliance with a diverse sector of client groups
  • Understand and demonstrate the importance of working safely at height
  • Carry out repairs to the fabric of a building, for example repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls
  • Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains
  • Maintain high levels of water hygiene within a building
  • Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.
  • Understand and maintain plant, safety systems and equipment
  • Demonstrate and implement energy, environment and sustainable practices
  • Understand and maintain grounds and external fabrication of a building, such as drainage and guttering
  • Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry
  • Demonstrate and understand the importance of the control of resources and stock
  • Understand and demonstrate the principles of Planned Preventative Maintenance
  • Understand how to prepare for refurbishment or deep clean of equipment and surfaces
  • Carry out repairs and reactive maintenance
  • Understand the importance of customer service
  • Record and report information accurately either internally or externally
  • Core Behavioural Attributes

  • Have a flexible attitude
  • Commitment to quality and excellence
  • Ability to perform under pressure
  • Persists in the face of adversity
  • Thorough approach to work
  • Ownership of work and follow through to a satisfactory conclusion.
  • Client/Customer focus and interaction
  • Able to live the organisations values
  • Ability to create effective working relationships
  • Aptitude for problem solving
  • Ability to comply with company policies and procedures
  • Enthusiasm
  • Ability to control and influence within remit
  • Persuasive influencing skills
  • Shows respect for all stakeholders
  • Interpersonal Skills

  • Take ownership of situations
  • Work independently and as part of a team
  • Communicates effectively either verbally or in writing
  • Problem solving approach
  • A drive for efficiency and value for money
  • Communicate effectively at all levels
  • Adaptability
  • Ability to understand limitations within the role
  • A drive for quality and excellence
  • Individual employers will set their selection criteria but the standard includes Maths and English level 1 or 2, enabling apprentices to aspire to the next level. Employers will set the entry specification suitable for the correct level of the individual.

    Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a Technical Specialist E.g. Electrical or Plumbing and Supervisory and Management roles e.g. Facilities Management, across a wide range of sectors.

    All apprentices must undertake an independent endpoint assessment which is an assessment of the knowledge, skills and behaviours which have been developed throughout the apprenticeship. The purpose of the assessment is to make sure the apprentice meets the standard set by employers and are fully competent in the occupation.

    There is no charge to the apprentice
    £9,000 – employer apprenticeship Levy payers will pay the full cost from their levy: employers with 49 or less staff with an apprentice ages 16-18 years will pay no fees; all other employers will pay 5%. Prices are subject to discussion and agreement based on circumstances.

    Call 01724 709433 Email employertraining@northlindsey.ac.uk