North Lindsey College
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01724 294030

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info@northlindsey.ac.uk

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North Lindsey College
Kingsway
Scunthorpe
DN17 1AJ

Level 3 Apprenticeship Customer Service

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Level 3 Apprenticeship Customer Service

Apprenticeships combine on the job and off the job training. On the job, an apprentice will work with an employer’s mentor or line manager, learning the skills on site and working towards the competency element of the qualifications. Off the job, apprentices work with their assessor and have access to resources, such as a workbook, to ensure they learn the knowledge elements of the framework. If the required level of Maths, English and ICT qualifications have not been previously achieved or where qualifications are no longer in date, apprentices must also complete functional skill qualifications in these subjects. These would be completed through agreed delivery methods and support including classroom, distance learning, e-learning and assessor support.

What you will learn
Mandatory Units:
Organise and deliver Customer Service
Understand the customer service environment
Resolve customers’ problems
Principles of Business
Manage Personal and Professional Development
Understand customers and customer retention

Optional Units include:
Resolve customers’ complaints
Monitor the quality of customer service interactions
Build and maintain effective customer relations
Negotiate in a business environment
Lead direct sales activities in a contact centre team
Buyer behaviour in sales situations

The apprenticeship framework consists of
Level 3 Diploma in Customer Services
Functional Skills level 2: Maths, English and ICT
Personal, Learning and Thinking Skills
Employee Rights and Responsibilities

Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

Apply Online Call 01724 294030 Email info@northlindsey.ac.uk
    • Course Title

      Level 3 Apprenticeship Customer Service

    • Start Dates

      Students can start on various dates, usually any day of the year

    • Duration

      Typically, this apprenticeship will take 15 months to complete.

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